One commerce engine, from product to customer

Coordinate product discovery, wholesale relationships, factory procurement, inventory, fulfillment, and financial workflows in one connected platform built for modern commerce and product businesses.

CloudEPI brings together the work that often sits across separate storefront, wholesale, warehouse, inventory, and accounting tools—helping teams manage operations from supplier purchase orders through delivery to the customer.

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At a glance

Connected capabilities for the full commerce lifecycle

Bring customer experiences and operational workflows into one view, from sourcing and stock planning to order care and financial reporting.

Area	Capabilities	Business value
B2C storefront	Product variants, localized currencies, checkout and delivery options.	A clearer, more convenient shopping journey.
B2B wholesale	Partner applications, tailored pricing, bulk ordering, quotes and account tools.	Simpler commercial ordering and partner service.
Procurement	Supplier records, factory purchase orders, reorder planning and receiving.	More coordinated sourcing and replenishment workflows.
Warehousing	Multi-facility inventory, pick-and-pack, labels and stock movement records.	More consistent stock handling and order fulfillment.
Finance & tax	Cost visibility, payment reconciliation, invoices and tax reporting.	A better view of margins, payouts and reporting workflows.
Customer care	Returns, warehouse inspection, refunds and support inquiries.	Connected post-purchase service and returns handling.
Multi-brand	Multiple storefronts, domains, team roles and access controls.	Centralized administration for growing brand portfolios.

01 / Direct to consumer

A considered B2C storefront for modern commerce

Help shoppers discover the right style, size, and color, then move through localized checkout and delivery options with less friction.

Product discovery & fit

Size and color selection: Show product colorways and size guidance for US, UK, EU, and centimeter sizing.
Stock by variant: Display availability by size and color to help customers choose in-stock products.
Product education: Present technical specifications, quality standards, and verified customer reviews.
Recommendations: Surface related styles, accessories, or complementary product add-ons.
Wishlists and restock alerts: Let customers save favorite items and request a notification when an item returns.

Checkout & inventory

Payment choice: Support card payments, digital wallets, regional methods, and buy-now-pay-later options such as Tabby or Tamara where configured.
Cash on delivery: Add phone verification by one-time SMS code to help reduce invalid orders.
Order-time stock reservation: Reserve inventory when an order is placed to help prevent overselling.
Local currencies: Present prices in USD, AED, SAR, EUR, GBP, KWD, QAR, or INR, with regional formatting and currency selection.
Exchange rates: Synchronize rates periodically using configured rate sources and tolerance rules.

Shipping, duties & order changes

Carrier ratesCalculate shipping prices and estimated delivery using configured carriers such as DHL Express, Aramex, and FedEx.
Landed checkout costsPresent applicable duties and taxes up front where supported by the destination and configuration.
Post-order grace periodAllow eligible customers to request an address change or cancellation within a configurable 30-minute window.

02 / Commercial commerce

A self-service hub for wholesale partners

Support retailers, distributors, corporate buyers, fitness and lifestyle businesses, and business accounts with a private partner ordering experience alongside open retail shopping.

Onboard partners

Collect company details, business credentials, and requested credit terms through an online application.
Review credentials, assign pricing tiers, and activate partner accounts from an approval workflow.

Order in volume

Place commercial orders by master carton, including configurable pack curves and bulk case quantities.
Apply partner-specific prices, discounts, and minimum order requirements.
Generate downloadable quotes with validity dates, shipping choices, and payment instructions.

Manage the account

Review order history, payment status, and freight tracking.
Access invoices, due dates, and itemized account statements.
View approved credit terms, utilized balance, and available credit.
Save receiving instructions for each location, including dock hours and access requirements.

03 / Supply chain

Coordinate suppliers, purchase orders & replenishment

Connect factory purchasing and inbound receiving with current stock, expected demand, and supplier lead times.

Supplier & factory records

Keep supplier contacts, manufacturing locations, payment terms, and delivery lead times together.
Classify strategic production partners separately from routine material suppliers.
Record negotiated factory costs, minimum order quantities, and packaging specifications by style.

Purchase orders & tracking

Create factory orders with a supplier, destination warehouse, styles, carton multiples, and MOQ checks.
Track progress from draft and submission through factory acknowledgement, production, dispatch, and warehouse receipt.
Generate purchase order PDFs with company details, delivery addresses, size breakdowns, packaging weights, and approval fields.

Demand-led reordering

Assess warehouse stock, sales, incoming shipments, safety thresholds, and supplier lead times.
Recommend replenishment quantities and round them to valid carton quantities and supplier minimums.
Convert recommendations into draft purchase orders grouped by supplier.

Inbound receiving & quality

Receive against open purchase orders from a warehouse dock workflow.
Compare physical counts with ordered quantities and record shortages or overages.
Separate saleable stock from damaged or defective items, with batch and lot references.
Update available storefront stock when a receipt is confirmed, subject to configured availability rules.

04 / Warehouse operations

Keep stock visible and fulfillment organized

Manage inventory across regional facilities, guide pick-and-pack work, and keep a traceable record of stock movements.

Multi-warehouse inventory

View stock across facilities in locations such as Dubai, Europe, the US, the UK, and Asia.
Identify available, low, and out-of-stock sizes using facility status indicators.
Record transfers between import hubs and regional distribution centers, including dispatch and receipt.

Packing & dispatch

Give packers an item checklist to verify style, color, and size before sealing an order.
Choose saved packaging presets and configured carriers such as DHL Express, FedEx, or UPS.
Generate a tracking number and shipping label, update order status, and prepare a shipment confirmation.

Labels & barcode printing

Prepare parcel labels in common 4 × 6 inch formats with address, weight, routing, tracking, and customs details.
Print 4 × 2 inch package labels with product, color, price, specifications, and a scannable barcode.
Create pallet intake tags with purchase order references, carton counts, and pallet weights for receiving.

Stock audit trail

Record stock receipts, sales, partner dispatches, customer returns, and manual adjustments.
Export stock movement records for reconciliation and audit workflows.

05 / Finance & tax workflows

Understand cost, payout & reporting flows

Bring product costs, fulfillment expenses, payment activity, invoices, and regional tax reporting into a more connected financial picture.

Product cost & margins

Track product costs by batch to help associate sales with factory costs.
Include freight, customs tariffs, clearance, and local delivery in landed-cost calculations.
Compare profitability by style, color, or sales channel.

Payment reconciliation

Track transaction processing fees, including configured gateway fees such as Stripe.
Match orders to net payouts and bank deposits.
Record refund fees and adjustments to support balanced books.

Invoices & tax reporting

Generate B2C and B2B tax invoices, including bilingual English and Arabic layouts for UAE workflows.
Prepare reporting for configured GCC VAT, EU OSS, and US state sales tax workflows.
Export journal entries for accounting systems such as QuickBooks Online, Xero, and Oracle NetSuite.

Tax rules, invoice requirements, payment services, and accounting integrations vary by jurisdiction and configuration. Confirm applicable requirements with qualified advisors before relying on reports for filing or compliance.

06 / Customer care

Connect returns, support & customer trust

Make post-purchase service easier to manage by linking customer requests with warehouse checks, order history, and refund workflows.

Returns & inspection

Let customers select an item, return reason, or exchange preference in a self-service return flow.
Create return authorizations and prepaid carrier labels such as DHL Express where configured.
Use a return code to find the original order when a parcel arrives at the warehouse.
Grade returned items as new, refurbished, or damaged, then route them to the appropriate stock state.
Support refunds to the original payment method through configured payment services.

Inquiries & privacy

Bring storefront inquiries and product questions into a support workspace.
Prepare branded email replies from customer service workflows.
Support customer data export and deletion request processes with compliance retention rules.
Provide tools that can support privacy processes associated with regulations such as GDPR and CCPA.

07 / Platform administration

Scale across brands, regions & teams

Manage multiple storefronts and operational teams from a shared administrative environment with access scoped to the work each person performs.

Multi-brand operations

Manage flagship brands, sub-brands, regional stores, or licensed lines from a central workspace.
Keep each brand's products, customers, orders, inventory, and financial records separated cleanly.
Set up new storefronts using reusable category, size-curve, style, and warehouse templates.

Domains & encryption

Connect custom brand domains or subdomains to storefronts.
Verify domain configuration and enable encrypted connections where supported by the hosting setup.

Roles & permissions

Scope access for administrators, brand managers, warehouse staff, procurement, finance, and customer care.
Invite team members through time-limited email invitations.
Support authenticator-based multi-factor authentication for administrative accounts.

Your workflows, connected

Explore how the platform can fit your operation

Talk with the Cloudepi team about your storefronts, partner network, facilities, and business requirements.

Contact Cloudepi

One commerce engine, from product to customer

Coordinate product discovery, wholesale relationships, factory procurement, inventory, fulfillment, and financial workflows in one connected platform built for modern commerce and product businesses.

Talk to our team

Area

Capabilities

Business value

B2C storefront

Product variants, localized currencies, checkout and delivery options.

A clearer, more convenient shopping journey.

B2B wholesale

Partner applications, tailored pricing, bulk ordering, quotes and account tools.

Simpler commercial ordering and partner service.

Procurement

Supplier records, factory purchase orders, reorder planning and receiving.

More coordinated sourcing and replenishment workflows.

Warehousing

Multi-facility inventory, pick-and-pack, labels and stock movement records.

More consistent stock handling and order fulfillment.

Finance & tax

Cost visibility, payment reconciliation, invoices and tax reporting.

A better view of margins, payouts and reporting workflows.

Customer care

Returns, warehouse inspection, refunds and support inquiries.

Connected post-purchase service and returns handling.

Multi-brand

Multiple storefronts, domains, team roles and access controls.

Centralized administration for growing brand portfolios.